This Privacy Policy explains how Move Agent ("we", "us", "our") collects and uses personal data when you visit our marketing website or submit a form. We comply with the UK GDPR and the UK Data Protection Act 2018.

Who we are

Move Agent is operated by Digital Craft Marketing, which is the data controller for personal data collected through this website. If you need to contact us about privacy, email: hello@digitalcraftmarketing.co.uk.

What we collect

Identity and contact data (name, email, phone number)
Company details you provide (e.g. number of vans, storage)
Enquiry and request details you submit in forms
Technical data (IP address, device and browser information)
Usage data (pages viewed, interactions on the site)
Cookie data used for analytics and site performance

How we use your data

To respond to enquiries and early‑access requests
To provide requested demos, trials, or service information
To improve and secure the website
To send relevant updates if you asked for them
To keep internal records and analytics
To meet legal and regulatory obligations

Lawful bases for processing

Contract or pre‑contract steps (providing requested services)
Consent (for marketing communications)
Legitimate interests (site security and improvement)
Legal obligation (where required by law)

Marketing communications

If you opt in, we may send you emails about Move Agent. Where permitted by law, we may also rely on the “soft opt‑in” for existing customers receiving similar service updates. You can opt out at any time using the unsubscribe link in our emails or by contacting us directly.

We use Brevo as an email and marketing platform to send service and marketing communications, manage contact lists, and track campaign engagement.

Who we share data with

We use service providers to operate the website and process form submissions (for example, hosting providers and email platforms, including Brevo). We only share what is necessary and require appropriate safeguards.

International transfers

Some service providers may process data outside the UK. Where this happens, we use appropriate safeguards such as the UK International Data Transfer Agreement or Standard Contractual Clauses.

How long we keep your data

We keep personal data only as long as needed for the purposes above or as required by law. Typical retention periods are:

Enquiry data: up to 12 months
Trial or demo request data: duration of the request + 6 months
Marketing contacts: until you unsubscribe or withdraw consent
Legal and contractual records: up to 6 years

Security

We use appropriate technical and organisational measures to protect personal data. However, no method of transmission over the internet is completely secure.

Your rights

You have rights to access, correct, delete, or restrict your personal data, and to object to processing. You also have the right to data portability and to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Cookies

We may use essential and analytics cookies to operate the site and understand usage. You can control cookies through your browser settings. Where required, we will request your consent before placing non‑essential cookies.

Cookies are small text files stored on your device. We use:

Essential cookies – required for core site functionality.
Analytics cookies – help us understand how visitors use the site.
Preference cookies – remember settings such as language or region.

You can delete or block cookies at any time using your browser settings. If you disable cookies, some parts of the site may not work as intended.

Links to other websites

Our site may contain links to third‑party websites. We are not responsible for their content or privacy practices. Please review their policies when you visit those sites.

Changes to this policy

We may update this Privacy Policy from time to time. We will update the date at the top of this page when changes are made.

Contact Us

If you need to contact us about privacy, email: rosana@digitalcraftmarketing.co.uk.

Move Agent Privacy Policy