Conversations · WhatsApp

Turn WhatsApp into part of your removals workflow

Keep customer messages, photos and updates connected to the correct enquiry and job instead of scattered across personal phones and separate inboxes.

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WhatsApp customer communication inside Move Agent Conversations WhatsApp

The short answer

How do WhatsApp conversations work inside Move Agent?

Move Agent brings supported WhatsApp messages into Conversations, so your team can handle customer questions, photos and updates alongside the relevant enquiry, customer or job.

Instead of relying on one person’s phone or searching through separate threads, the office can keep the conversation connected to the move record and hand it over with the context intact.

  • Messages in Conversations
  • Customer and move context
  • Clearer team handover
Customer messages lose value when they sit away from the move record

Exposed

Customer messages lose value when they sit away from the move record

A WhatsApp thread may contain access notes, timing changes and customer questions that the wider team cannot see. Staff then repeat questions or act without the latest context.

Which of these is costing you a fortune?

Private threads Missing context Repeated questions Unclear ownership Scattered updates Slow handover

The solution

Bring supported WhatsApp communication into Conversations

Move Agent Conversations is designed to place customer communication closer to the record and workflow the team is already managing.

Bring supported WhatsApp communication into Conversations

How Move Agent works in practice

Keep messages contextual

Handle WhatsApp communication with the related customer and move context available to the team.

What you get

Shared context Fewer repeats Clearer history

Support team handover

Give authorised staff a clearer view of recent communication when responsibility changes.

What you get

Better continuity Visible history Team access

Manage real workflows

Use WhatsApp in day-to-day customer communication while keeping the operational context connected.

What you get

Real workflows Connected context Clearer handover

The outcome

What contextual WhatsApp communication can improve

What contextual WhatsApp communication can improve

Shared visibility

Reduce reliance on one person's separate message history.

Customer context

Read communication alongside the relevant removals record.

Clearer handovers

Help another authorised team member continue the conversation.

Fewer repeated questions

Use the available conversation history before contacting the customer.

Operational continuity

Keep important changes closer to the workflow they affect.

Live workflow support

Use WhatsApp as part of the connected customer and move workflow.

Connected workflow

How WhatsApp fits inside Conversations

  1. Customer messages
  2. Context identified
  3. Team responds
  4. History retained
  5. Conversation stays connected
Removals office team, surveyors and moving crew working together

Who it helps

For teams handling customer conversations

Conversations gives authorised teams a shared way to manage WhatsApp communication in real customer and removals workflows.

  1. For

    Customer service teams

    Handle supported communication with more customer context.

  2. For

    Office teams

    Keep recent messages visible when enquiries and jobs progress.

  3. For

    Operations teams

    See customer changes that may affect the planned work.

  4. For

    Conversations teams

    Manage customer communication with the context needed across real removals workflows.

Common questions

Frequently asked questions

Move customer messages off individual phones and keep photos, decisions and updates attached to the right job.

Yes. WhatsApp is available in Move Agent through Conversations, allowing teams to send and receive customer messages directly within the connected communication workspace.
Yes. The integration is designed to connect with an existing WhatsApp Business account, subject to Meta’s setup and eligibility requirements.
Yes. Messages, media and conversation history can be connected to the relevant customer, enquiry and job, keeping communication alongside the operational workflow.
Yes. Authorised team members can access customer conversations, see previous messages and continue the discussion without relying on one person’s phone.
Yes. Customers can send images, videos and documents through supported messaging channels, allowing the team to keep relevant media with the conversation and job.
Book a discovery call to discuss connecting your WhatsApp Business account and using the live Conversations workflow for your removals business.

Related Move Agent pages

Conversations Enquiries Marketing & Lead Generation
WhatsApp customer communication inside Move Agent Conversations

Discovery call for removals teams

Book a discovery call

Book a discovery call to discuss WhatsApp and the live Conversations workflow for your removals business.

Book a discovery call Get in touch