Conversations

Every message. One job. Full move context.

Move Agent links conversations to the relevant enquiry, customer and job, giving your team one place to respond, follow up and keep the move moving.

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Move Agent Conversations workspace for customer communications

The short answer

What is Move Agent Conversations?

Move Agent Conversations is a customer communication workspace. It brings supported channels such as WhatsApp into a shared view connected to the relevant customer and operational context, helping authorised staff understand previous contact before responding.

  • Live customer communications
  • Customer-linked context
  • Shared team visibility
Customer messages are everywhere. The full story is nowhere.

Exposed

Customer messages are everywhere. The full story is nowhere.

WhatsApp messages, emails, calls, photos and documents arrive in different places, often separate from the customer, enquiry and job. Staff waste time hunting for the latest detail, only for the customer to send another update through a different channel. The result is missing context, repeated questions, duplicated work and no clear owner for the next reply.

How much time is fragmented communication costing your team?

Time lost finding updates Messages split across channels Media separated from the job Repeated customer questions No clear reply owner Slow or conflicting responses

The solution

Every customer conversation, connected to the right job

Conversations brings customer messages, media and history into one shared workspace, linked to the correct customer, enquiry and move. Your team can see the full context, understand what has already been said and continue the conversation without switching between disconnected inboxes.

Every customer conversation, connected to the right job

How Conversations works in practice

Customer messages arrive in one shared workspace

Your team can manage supported customer conversations together, without switching between disconnected inboxes or relying on personal accounts.

What you get

One shared view Less inbox switching Team visibility

Every conversation stays connected to the right customer and job

Messages, media and key details sit alongside the enquiry, move and operational record they relate to.

What you get

Connected messages Media with the job Complete context

Any authorised team member can continue with full context

Team members can see what has already been discussed, understand what needs to happen next and respond consistently.

What you get

Clear handovers Consistent replies Shared ownership

The outcome

What connected conversations change for the customer and office

What connected conversations change for the customer and office

Less repeated context

Help staff understand what the customer has already shared.

A shared communication view

Reduce dependence on personal devices and isolated inboxes.

Customer and job connection

Keep communication closer to the operational record it relates to.

Clearer handovers

Let another authorised colleague continue with more context.

WhatsApp in the workflow

Bring supported WhatsApp communication into the Conversations experience.

Live communication workflow

Use the module in day-to-day customer communication with clear context around every move.

Connected workflow

How a customer conversation stays connected

  1. Message received
  2. Customer identified
  3. Context connected
  4. Staff responds
  5. History retained
Removals office team, surveyors and moving crew working together

Who it helps

One shared communication workspace for every customer-facing team

Conversations gives each team the customer messages and job context they need, without switching between disconnected channels.

  1. For

    Office teams

    See the customer, enquiry and move details before replying.

  2. For

    Sales teams

    Keep qualification, follow-ups and customer questions connected to the enquiry.

  3. For

    Operations teams

    Access the messages and updates that affect active and upcoming jobs.

  4. For

    Managers

    See who is handling each conversation, review communication history and prevent messages from being missed.

Common questions

Frequently asked questions

Stop customer messages being missed, repeated or stranded across personal phones and disconnected channels.

Yes. Conversations is live and gives authorised teams a shared workspace for customer communication connected to enquiries, customers and jobs.
Yes. WhatsApp is available through Conversations, keeping supported customer messages and media connected to the relevant customer and move context.
It gives authorised staff access to supported conversation history and the relevant customer or operational context before they respond.
Authorised team members can use the shared context in Conversations, helping another colleague understand previous contact and continue without relying on one person's phone.
Supported WhatsApp communication can include media and documents, allowing relevant material to remain closer to the customer, enquiry and job context.
That is one of the intended benefits of the shared workspace. It gives authorised staff a team view of supported communication rather than leaving the only useful history on an individual's device.

Related Move Agent pages

Enquiry Management WhatsApp Move Management
Move Agent Conversations workspace for customer communications

Discovery call for removals teams

Book a discovery call

Book a discovery call to discuss the live Conversations module and how customer communication fits your removals workflow.

Book a discovery call Get in touch